HostGator India Web Hosting: Web Hosting service is an important part of every website running on the web. Every website or blog owner always wants to run their site on a decent web hosting service with great customer support.
This post is not a review but an experience from Hostgator India web hosting. Most of the bloggers and website owners blindly go with Hostgator India, as it’s a reputed brand. But what we do with brand name if it does not provide quality service. Same thing applies for Hostgator India.
There are many points about Hostgator India which a blogger or webmaster will not like for sure. A good web hosting should follow below points:
- Up-time guarantee
- Easy installation of various content management system
- Great customer support and more
But there are some important points in which Hostgator India legs behind from other web hosting companies. Below are the points which make everyone to avoid this web hosting.
1. Poor Customer Support
What can I say about customer support of Hostagtor India. I have not experienced such poor support from any company till now. In January 2015, my previous hosting at Hostgator expire and I bought a new shared hosting package. After that I made an email-request to transfer my site’s data from old server to new server.
They had taken about 10 days to transfer my all data to new server. When I make call to their customer care, their representative take about 40-50 minutes for a single query and even after that they don’t satisfy the customer on given query. Before it, they had promised me to transfer all the files and database with in 3 days and they don’t get on their time period. This is the level of customer support they provide.
For the issue of “transferring of site data” after calling 30-40 times my problem solved. Their toll-free number most of the goes busy. On a previous host, with in 15 minutes my site’s data has transferred from old host to newer one.
Than why these folks at Hostgator India takes so much time. For customer support, I will never recommended Hostgator India. I will give 0.5/5 to Hostgator India in customer support.
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2. Poor Support For WordPress
WordPress is the most popular content management system used by most of the bloggers. But when it comes to Hostgator India, they have poor or it can be said no support for WordPress. Folks at Hostgator USA department have high & expert knowledge on WordPress and can solve your WordPress issues easily.
But Indian department of Hostgator finds it difficult to solve a simple WordPress related issue. Let I give you my recent experience about this. Recently I got into an issue with one of my site. It was an issue with WordPress plugin. I called Hostgator customer care and they said I have contact my WordPress developer for this issue and they unable to solve the issue.
With in few hours, I solve that WordPress issue at my own. Is this level of support they provide for WordPress. Customer executives at Hostgator India have very limited knowledge about WordPress.
So if you want to run your site on WordPress, it’s better to keep the distance from Hostgator India.
3. Other Issues
- Recently I connected them to change the primary domain of my hosting account. But they refused upon this and said at Hostgator we can not change the primary domain.
- Server at Hostgator India are slower at many times and pages open very slow. This problem of slowness has been faced by many bloggers in India.
Avoid Hostgator And Go For Another Host With Better Customer Support
So these are the reasons which makes Hostgator one of poor web host in customer department. In my experience, it looks like that they have not employed enough people for technical and customer support.
Customer service should be the priority of every blogger while choosing a web host. But Hostgator failed in this department.
If you have ever used Hostgator India web hosting, let me tell about your experience in comment section.