Running a business is a challenging task. There are many different challenges when we run a business completely online. To make any business successful, you have to satisfy your customers. Customer Satisfaction is an important factor that improves a business’s reputation.
First of all, your business should of good value to your potential customers. If you have a product or service that completes the need of your customer than potential customers will get automatically attracted towards it. But make sure that product/service is affordable. You can easily make lots of sales if you have good products available at an affordable price.
Your main priority for your business is to listen to your customers. Lack of communication leaves customers unsatisfied. A business will not be called successful if its just focus of generating more sales and profit.
Before and after sales, you have to listen to queries of the customers. There should be a healthy communication between you and your customers. Your business needs a platform to communicate with customers.
How can you acquire and grows your sales? It can easily be done through a proper communication channel. Whether it is sales, marketing or support, you really need a platform to have a conversation with your customers.
In this, post, we will tell you about an excellent customer communication platform called “Acquire”.
What Is Acquire
Acquire is the first multi-channel messenger to acquire, nurture and grow customers for sales, support, and marketing. It can easily connect companies with their online customers through a communication platform. They help users bridge the gap between customers and sales and support teams.
If you want to improve customer support of your company than its. live chat feature can help you. Live chat and co-browsing easily streamline customer support. With co-browsing, it becomes to get connected with your customers. If you want help from members of different dept then they can easily join you in chat and helps customers.
Its chatbot can easily help you to generated more leads and sales. The AI-based chatbot easily interprets customers query and provides good answers. By answering customer’s query at first point, you will more chance to get leads and sales.
Benefits & Features Of Acquire
Below are some of the benefits of Acquire.
- Live Chat For Customer Support
With Acquire, you easily streamline customer conversations with real-time chats and highly scalable tools. Whether you have a website or mobile app, Acquire’s live chat is the fastest, most effective way to talk with customers. With it, you can you reach out to the right customers at the perfect time in their purchasing journey. You can easily guide your potential customers.
The Live chat software resolves issues quickly by giving customers instant access to your support team. You can also know about customer satisfaction by collecting feedback and ratings after chat.
It can also send one-to-one or group-based messages. You can also include different team members in a chat. Customers can also continue with their previous chats. Customer conversations can also be automated with chabots.
- ChatBot For Lead Generation And Sales
It offers modern AI-based chatbot, an integrated knowledge base, and all-in-one communication platform. This chatbot use machine learning to interpret inquiries, answer customer questions and learn from new experiences. It will answer all common questions from customers.
Acquire Chatbot can also route the chat to correct representative. It will provide smart suggestions with the help of AI. If a Bot doesn’t understand a certain question, it’ll pass it to a human representative.
- Co-browsing For Customer Support
Co-browsing allows you to see and interact with your customer’s web screen in real time. You will be provided with drawing and highlighting tools to guide your customers. It can also switch between different web pages. Co-browsing will help you to improve customer support, sales, and customer experience. It is also available for phone support representatives to support customers dialing call centers
Also, it does not require any downloads. While Co-browsing, you can also do live chat and video call. It is available on the web, Android and iOS.
You can use Acquire 14-days trial with no credit card required. In the trial period, you will have Along with it, there are plan available with annual and monthly billing.
In annual billing, Basic Plan is available for free with 250 customer profiles and 1 Campaign & Trigger. Premium Plan is available for $25
Why You Should Use Acquire
- To deliver faster, smarter and personalized customer support
- Boost engagement and loyalty of the customers
- Convert visitors into customers with ease
- Automate sales and support
Although their many customer communication platforms available. But Acquire is unique among all. A business who gives priority their customer should use “Acquire” In fact it is a good decision to use a smart communication platform like Acquire. Not only it provides better user experience to the customer but also saves a lot of time and boost your productivity.
It has some excellent tools to turn visitors into customers. Customer support server will surely be going to improve if you use it.
If you want to have smarter & faster customer support that helps you to boost your sales then Acquire is a great communication platform for you.