If you have an online business or a website, what are you doing to grow the business? Although there are many tools available that help you in growing any online business, managed live chat solution is simply excellent for the purpose. It can easily increase conversion rate and customer satisfaction with minimum management required at your end.
Why You Need Live Chat Software?
Simply putting- managed live chat is the easiest way to provide round-the-clock support to your customers.
It saves your customers’ time which they would waste in the long unforgiving queues of phone support & the old school email support. It is a modern and tech-savvy way to assist consumers. Live Chat helps the customer during the shopping process rather than traditional post-sales approach.
Whenever a visitor chats with customer support on live chat, there is a high possibility that he/she will become a customer.
According to Forrester research, 44 percent of customers say that having questions answered by a live chat person boost their satisfaction level and they feel more confident to do business with the companies.
Also, 51 percent of consumers say a business needs to be available 24/7. In this task, Live Chat Solution is very helpful.
Live chat software helps the consumers in making a better purchase decision. Long story short, it boosts sales and provides maximum customer satisfaction.
But, with so many live chat software service providers available out there, how will you select one which best suits your business needs?
List Of Best Live Chat Software
1. REVE Chat
REVE Chat is an omnichannel live chat and customer engagement platform that provides real-time assistance to your website visitors for better customer service. It is a platform where businesses can engage with their customers with ease. It works across different channels such as including website live chat, Voice/ Video Chat, Facebook Messenger, Viber, and more. This live chat software can also be integrated into any of your mobile apps.
The software comes with many advanced features like screen sharing & co-browsing, department Management, auto triggers, visitor analytics, queuing, fully customizable chat banner and more. It helps you to personalize every customer interaction to provide a better customer experience.
Intercom is plugged into the lead generation needs of sales teams. This technology is used to enhance its live chat tool, engaging website visitors in a way that makes them want to take action.
Your sales team can chat with customers in real-time to answer their questions and encourage them to take a closer look.
Freshchat is another good live chat support service with awesome features that rival some of the more well-known companies on this list.
Designed to be a conversation and messenger app, it allows you to start real-time chats with customers using agents or AI-powered bots. It also offers customer timeline views, live profiles, in-app campaigns, and customizable bots for automated conversations.
You can connect chats to support tickets on Zendesk or on a slack channel. Your team can use smart plugs, canned responses, labels, private notes, and desktop notifications to be more productive.
If you’re just looking for a simple, straightforward solution, Olark is your best bet. Not only will your employees have access to all the information they need, but every chat is captured in a transcript.
You can also filter your transcripts to find information related to a specific topic. Additionally, you can also search for instances where your competitor has been mentioned.
On the customer side, customers will see a chat widget that lets them easily launch a real-time chat when they’re ready. You can set up a schedule of when a representative will be available to chat.
SnapEngage offers live chat service to businesses of all sizes. It is a bit expensive than some other live chat companies on the list but offers some unique features and add-ons to justify the cost.
They offer integrations with popular CRM software, call back request, automated chat invitations, and customizable chat widgets to match your site.
SnapEngage also offers an SMS to Chat feature as an add-on service to their live chat software, so your visitors can directly communicate with your support team via text.
Zendesk Chat is an inexpensive option for those who aren’t looking for a huge number of features. Customizable via templates, obviously integrates with Zendesk, as well as Salesforce, Magento, and WordPress.
Extremely quick and easy to set up. And inexpensive, too. Operator experience is pretty good, the customer experience is a bit cumbersome unless you tweak some of their default requirements.