If you have an online business or a website, what are you doing to grow the business? Although there are many tools available that help you in growing any online business, managed live chat solution is simply excellent for the purpose. It can easily increase conversion rate and customer satisfaction with minimum management required at your end.
Why Managed Live Chat Agents Service?
Simply putting- managed live chat is the easiest way to provide round-the-clock support to your customers.
It saves your customers’ time which they would waste in the long unforgiving queues of phone support & the old school email support. It is a modern and tech-savvy way to assist consumers. Live Chat helps the customer during the shopping process rather than traditional post-sales approach.
Whenever a visitor chats with customer support on live chat, there is a high possibility that he/she will become a customer.
According to Forrester research, 44 percent of customers say that having questions answered by a live chat person boost their satisfaction level and they feel more confident to do a business with the companies.
Also, 51 percent of consumers say a business needs to be available 24/7. In this task, Live Chat Solution is very helpful.
Live chat software helps the consumers in making a better purchase decision. Long story short, it boosts sales and provides maximum customer satisfaction.
But, with so many live chat outsource service providers available out there, how will you select one which best suits your business needs? Well, we tested DeskMoz for you & found it an excellent live chat agent service. In fact, it is a 24*7 live chat service provider.
What Is DeskMoz
DeskMoz is a renowned managed 24×7 Live Chat Agents Support & Sales Leads Generation service which came to the rescue in 2005. Their main aim is to provide high-quality support service at a reasonable price.
They support renowned clientele across the globe including the USA, Australia, UK, UAE, New Zealand, Singapore & Canada. They are providing quality service from the last 13 years and are adding real value to the businesses of over 200 clients.
Their clients hail from different industries like Education, E-commerce, Real Estate, Jewellery, Technology, Retail Business, etc.
They have a team of 100+ experts. DeskMoz’s services include 24×7 Live Chat Operators Support, Sales Leads Generation service, Email Management Service, and Tickets-Management.
Now, your customers don’t talk to bots as with DeskMoz, professional live human beings will assist you for as low as US$199/ month.
Each of their agents is highly professional. They are recruited after different tests related to IQ, Grammar, Typing Speed & Chat-Skills, after which they go through the personal interview with the company veterans.
At DeskMoz they believe that “whatever it takes, let customers be with you!”
Key Features Of DeskMoz
DeskMoz is a complete package for live chat support needs. Below are some of the key features of DeskMoz that makes it highly reliable.
- 24*7 Live Chat Agents
They know how much your business is important to you. Every visitor can be your next customer. That’s why their chat agents are available 24*7 so that you don’t miss any business opportunity.
- Free Software
They also offer free live chat software. If you are already using any other live chat software they can also work on it.
- Free Setup
They don’t charge a single penny for making your account live. There are no setup fees. If you don’t know about the setup process, DeskMoz team will help you for free.
- Lead Forwarding
DeskMoz service will send you data of important sales leads that they collect from chats. While chatting with a potential customer, their aim is to keep the chat highly engaging.
- Roll Over Quota
If you have not utilized all the chats or sales leads of the current month then it will be carried forward. It signifies that client satisfaction is their main priority.
- Trained Operators
Their qualified and expert agents are trained for chat support & lead generation. The live chat agents can easily turn visitors into new customers.
- Dedicated Manager
A dedicated real personal manager is assigned to you from the moment you sign-up, throughout your association. Your manager will help you with everything from setup to billing to renewal.
- Customizable Plans
Their plans can be customized to suit your business needs. It means they have plans for every type of business.
- Insightful Dashboard
In your personal dashboard, you can see all your chats, sales leads, account details, the total number of chats & everything else.
- Highly Customizable Chat Widget
You can also add your own logo and customize the color, greeting message & pre-chat form.
They have cost-effective plans and pricing. Their prices are the best in the industry. DeskMoz offers the cheapest plan starting at $199 per month. While the Standard Plan is priced at $399 per month. They offer four plans named as Economy, Standard, Professional, and Premium with their own unique features.
DeskMoz provides reliable customer support. For any questions, you can contact your personal manager. If the manager is not available then you can connect with their chat support 24*7.
Why You Must Use DeskMoz
- 24×7 (350+ Days) Chat Agents
- Free live chat software
- Trained Agents
- Affordable Price
- Free Setup
- Lead-focused plans
- Free 10 days trial
After analyzing all the feature and offering of DeskMoz, we can say they are the best in industry. If you are really focused on growing your online business and boosting sales, then DeskMoz live agent service is best for you. Also, you can use their service by using 10-days free trial. After that, you can decide which plan will be best for your business.
We highly recommend “DeskMoz” for growing your online business.