DeskMoz is a premium 24×7 live chat service which delivers live chat agents support & sales leads generation solution. Your website is visited by customers & prospects 24×7. They reach your website loaded with support questions & sales closing questions. Although, you have a set of FAQs available on your website to help these visitors as the abbreviation suggests, they are just frequently asked questions & cover the broad topics only.
Less frequently asked questions such as special pricing for NGOs, sample delivery etc. are also as important as the FAQs & it is your responsiveness to these type of questions that get you an edge over your competitors in this cut-throat competition era.
Even if your FAQs are enormously elaborative to cover pretty much everything your current & prospective customers could ask for, the need of the hour is to be present 24×7 to attend them & to offer assistance.
Today’s generation prefers to live chat assistance a lot over phone support & email support. The reason is simple; live chat assistance allows them to find the answers to their questions without even having to switch the screen they are on.
DeskMoz’s professional chat agents stay live on your website 24×7 & answer each & every question asked by your current customers & prospective customers.
HOW IT WORKS
To get started with DeskMoz’s live chat outsourcing solution, simply sign-up for the 10 days completely free trial & activate your account from the email.
Then, simply access your intuitive dashboard, paste the chat widget in the source code of your website & share the material for the chat agents training.
Within just 48 hours, DeskMoz’s professional chat agents will be completely trained & deployed live on your website.
From there on, just sit back, relax & see DeskMoz chat agents soaring your sales & support.
To facilitate super quick lead follow-ups & ticket closures, all the chat transcripts, sales leads & support tickets are notified real-time to you via SMS & email.
To get the best out of DeskMoz’s service all you need to do is keep updating the knowledge resources from your DeskMoz dashboard so that your DeskMoz chat agents keep delivering the best service by referring them. For the questions which fall out of the training material provided by you, DeskMoz’s professional chat agents meekly collect the contact details & create a ticket for you to follow up & seize the opportunity.
To get your DeskMoz chat agents updated about that information, you can then share that via your robust DeskMoz dashboard.
DESKMOZ’S SALIENT FEATURES
DeskMoz’s quintessential service brings a bunch of unmatchable features at your disposal. In your journey to start getting more leads & delivering the best customer support right from day 1, these are all the features you may need & a lot more-
Completely In-House Chat Agents
Unlike other service providers, all of the 125+ chat agents of DeskMoz are highly professional, experienced, completely in-house & work from the same office 24×7 in 3 different shifts. With each & every chat agent working right under the professional supervision of the QA Team & your Dedicated Manager, highest quality & data security is definite. DeskMoz’s competitors, on the other hand, work with freelancers & remote chat agents or prefer earning more profit by further outsourcing the process.
48 Hours Turnaround Time
DeskMoz comes with over 15 years of experience & has built such a flawless system that within just 48 hours of your sign-up, the chat agents get completely trained & deployed live on your website.
24×7 (350+ Days Service)
A large portion of your sales is lost to your competitors when you are offline & your competitors are online. Well, no longer with DeskMoz. DeskMoz’s professional chat agents stay live on your website 24×7 (350+ days). That’s more than 97% of the year. Just imagine the possibilities.
Free Live Chat Software
DeskMoz saves you a little more by providing a highly customizable & robust chat software for completely free with the managed service.
Free Setup & Customisation
While the other service providers charge a ton in the name of setup & customization, DeskMoz does that for completely free, well within the 48 hours of your sign-up.
Native & Zapier Integrations with Over 1500 Apps
DeskMoz’s insightful dashboard integrates seamlessly with over 1500 apps via Zapier & its native integrations. This means you save a lot more time which would otherwise be lost in the manual data entry.
A Robust & Insightful Dashboard
To complement its exemplary service, DeskMoz showcases every piece of its valuable data on an intuitive dashboard. The dashboard serves as your one point resource to keep a tab on every aspect of the service. Moreover, all the reports are downloadable.
Sales Leads & Support Tickets Notifications via Email & SMS
Sales leads & support tickets are best served hot. To keep their freshness within, DeskMoz notifies you all the sales leads & support tickets real-time via SMS & email 24×7.
Carry Forward Unused Chats
With DeskMoz, you don’t lose a single cent without deriving 3x value out of it. For as long as you don’t downgrade the plan, all the remaining chats get carry forwarded to the next months’ quota.
DeskMoz’s pricing plans are highly cost-effective & flexible. For as low as USD 199/ month, you get a professional team of 18 in-house chat agents delivering exemplary customer support & sales leads generation service on your website 24×7 & the complete suite of aforementioned unmatchable features.
With pricing so low & the returns so high, DeskMoz’s service pays for itself & earns a lot more for you.
HOW DO I GET STARTED
To get started with DeskMoz’s tried & tested exemplary service, simply sign-up for the 10 days completely free trial. You can also schedule a free live chat consultancy session with DeskMoz’s experts from their Live Chat Consulting page.