Do you want to make your business successful? Probably Yes. Everyone who is running a business wants to grow it. Customer Satisfaction is the key to grow a business at a fast rate. Without completing satisfying your customer needs, you will never be able to get success in any business.
It is really important that you should connect with your potential customers along with current customers. As you know “Customer is the King” The power of selecting any brand rests within the hands of the customer.
What should be your strategy to retain existing customers? Just focus on providing better customer experience and build a long-term relationship with the customers.
According to the 2016 Digital Marketing Trends Report, 22% of all companies surveyed indicated Customer Experience to be the most exciting opportunity for their organization, for the third year in a row.
In this post, we will tell you about a customer engagement & website live chat software called “REVE Chat”.
What Is REVE Chat
REVE Chat is an omnichannel live chat and customer engagement platform that provides real-time assistance to your website visitors for better customer service. It is a platform where businesses can engage with their customers with ease. It works across different channels such as including website live chat, Voice/ Video Chat, Facebook Messenger, Viber, and more. This live chat software can also be integrated into any of your mobile apps.
The software comes with many advanced features like screen sharing & co-browsing, department Management, auto triggers, visitor analytics, queuing, fully customizable chat banner and more. It helps you to personalize every customer interaction to provide better customer experience.
Key Features Of REVE Chat
- Live Chat
REVE Chat can easily be integrated into any website. Your customer just needs to click on the chat banner and live chat assistance will get opened. Multiple customers can be assisted via this Live Chat Service option
- Video/Voice Chat
Also, you can interact with your customer via video/voice chat. Just by clicking the “Video Call” button, you can make a video call to the support agent. It helps you to provide a more personalized experience to your customers on your website.
REVE Chat also offers Co-browsing Software features. With it, you can collaborate with your customers on the website, web or mobile app using co-browsing, live chat, and video chat features. Also, the agent does not need to download any software or plugin. It makes real-time communication with the customer simple and easy.
- Department Management
This feature helps customers to choose which department they want to have chat. Whenever customers select a particular department then only the support agents from that department will be able to assist that customer. There can be different departments in an organization like sales, billing, tech support etc. Different customers have different types of queries. It will help them to provide a solution much faster and also eliminate extra chat transfers.
- Messaging (Facebook, Viber, and Telegram)
You can chat with your customer on Facebook, Viber, and Telegram just from a single dashboard. It will save a lot of your time.
- Visitor Analytics
With Visitor Analytics features, you can track and monitor website visitors. It will provide you with detailed information including their past visits, pages they have viewed, the total number of chats have been initiated and many more
- It can also send automatic invitations to your website visitors based on certain time, ULR or location.
REVE Chat offers plans based on month, 1 year and 2 years. Three types of plans are offered including Standard, Advanced and Enterprise. On monthly basis, Standard, Advanced and Enterprise plans are a price at $15, $25 and $50 per month respectively.
When you choose 1 year or 2-year plan the price will be low with some discount. Also, there is no additional fee for setup or other.
A 14-days trial is also available to use before going for a plan.
Why You Should Choose REVE Chat
- Save cost & time by handling multiple customers simultaneously
- Video chat and Voice chat for interactive communication
- Assist customers in real-time
- Get feedback from the customers after a live chat session
- 14-days free trial
After analyzing the feature of REVE Chat, we can say that it is one of the best live chat software out there. If you are really focused on improving customer experience then you should opt for REVE Chat. The software will help in better assisting customer along with saving of time & costs.
Surely, REVE Chat is an excellent live chat software to boost sales and improve customer experience. We highly recommend it for your online business.