Do you own a business and wants to improve your relationship with your customers? You should focus on improving the customer support. Providing a top-notch customer support shall attract potential customers to your products and services.
Good customer support bridges the gap between you and your customers. Your customers will remain satisfied with your service if you have reliable customer support. They will surely use your product or service for a long-term.
An inefficient customer support will surely make even your best product dull in no time. So it is vital to provide the best customer support to grow your business.
Vision Helpdesk is one of the best help desk platforms for providing customer service for your business. Let’s know more about it.
What Is Vision Helpdesk
Vision Helpdesk is an all-in-one platform to manage customer support channels efficiently. This single software can easily manage different channels such as calls, chat, email, web forms, Facebook, and Twitter.
Products Offered By Vision Helpdesk
Vision Helpdesk offers three different product which is listed below.
- Help Desk Software
It is a multi-channel customer support ticket management software. It converts all email, calls, chats, social media and web request into tickets and manages at a central place.
- Satellite Help Desk
It is a help desk software used to manage support for multiple companies/ brands/ products. Under this, you just need to buy one license with a single staff portal and each company having its own branded customer portal. There is no need get purchase different instanced for different websites.
- Service Desk
It is a simple to use service desk software for your business. This software is an ITIL/ITSM complaint IT service desk software. In this post, we will review its service desk software.
Below are some of the best features of Vision Helpdesk’s Service Desk software.
With its, IT Asset management feature you can keep track of IT assets including procurement, maintenance, depreciation, and disposal. Its asset management module includes a service catalog, CMDB, product catalog, supplier management, financial management and contract management.
It helps in identify, analyze, and correct hazards of the incident and to prevent its future re-occurrence. In it, we can automate tickets flow and define actions based on events and criteria.
With the help of problem management, we can resolve the root cause of incidents. It minimizes the adverse impact of incidents and problems on business.
This process includes logging & filtering change, managing changes, change approval, review & close request, change reporting and more.
It includes the process of the planning, design, builds, configuration and testing of hardware and software releases to create a defined set of release components.
It is an all-in-one self-service tool for creating a multi-level categorized knowledge base. By creating this, the time of customers will be saved easily.
It ensures that value is received for the money that an organization spends with its suppliers. Along with this, it also manages supplier performance for keeping accurate supplier records. You can also set up contracts with vendors.
-Configuration Management Database (CMDB)
It is a database the contains related information about each configuration item. This data includes CI location, status, and its interconnectivity with other configuration items.
-IT Service Catalog Management
It is a collection of IT services and products. the catalog has a multi-level categorized structure. It can be accessed by customers within a few clicks. Some of its feature includes Link CI, request ticket, customer fields are more.
-Product Catalog Management
With it, you can easily manage the assets and products that you are currently using in your organization. Product vendors can also be linked.
It allows you to create and track contracts between the 3rd party or outside suppliers. Some of its features are contract approval, expiry notification, associate CI, contract approver etc.
-IT Service Financial Management
It provides financial accounting support and determines the cost of services. This will ensure your budget and expenditure are properly balanced.
Vision Helpdesk V5 version has also received PinkVERIFY™ certification. Pink Elephant also certified it as ITIL compatible. PinkVERIFY™ is a service that evaluates IT service management toolsets for ITIL compatibility. They have received this certification for 3 important processes including Incident Management, Problem Management, and Change Management.
Vision Helpdesk offers two types of licenses.
The helpdesk would be hosted at cloud servers based at US, UK or EU.
Download (On premise)
The helpdesk would be hosted on your server at your premises.
Surely Vision Helpdesk is one of the most efficient help desk and service desk software. If you are looking for an easy to use software that easily handles all the support related task for your business then Vision Helpdesk is best for you. Also, the customer support provided by Vision Helpdesk is of top-quality. Your queries will be answered in no time.
You can get through their customer support via email, chat, and phone.
With, Vision Helpdesk you can now easily manage and improve customer support with ease.